How do I contact bajiaf if I have an issue, and what are the support hours?

There are three ways to reach the bajiaf support team. Live Chat is the fastest option — just click the chat icon at the bottom right of the site or app and you'll typically get a response within 5 minutes. Email — Email us at support@bajiaf.best and receive a detailed response within 24 hours. This is especially useful for complex matters, as everything is documented in writing. Help Centre page, where you can also find answers to common issues on your own. Support service Seven days a week, twenty-four hours a day Available around the clock — no interruptions on Eid or public holidays. Live chat responses may take slightly longer between 11 PM and 6 AM Bangladesh time, but you'll always hear back within 15 minutes. For payment, account security, or urgent matters, live chat is always the recommended channel.

Do I need to submit any documents for my first withdrawal, and how does the KYC process work?

Yes, KYC (Know Your Customer) verification must be completed before your first withdrawal. It may feel like an extra step, but it's there to protect your account — so no one else can withdraw your funds. You only need two documents: 1) National ID — A clear photo or scan of your National ID (NID), passport, or birth registration certificate. Both front and back are required. 2) Proof of Address — A copy of a utility bill (electricity/gas/water), bank statement, or mobile bill dated within the last 3 months. The process is straightforward — log in to your account, go to the "Verification" section, and upload a photo. Typically 24 to 48 hours Verification is typically completed within a few days — sometimes within a few hours. Once verified, you won't need to go through it again. If your uploaded image is unclear or the details don't match, our support team will notify you and give you the opportunity to resubmit.

bajiaf | Privacy Policy — Your Data Protection Explained

1

Introduction & Scope

Bajiaf (referred to as "we" or "the platform") operates an online betting and gaming service for users in Bangladesh. This Privacy Policy explains what information we collect, why we collect it, how we protect it, and what rights you have over it.

This policy applies to the bajiaf website (bajiaf.best), mobile app, and all associated services. We believe privacy is a fundamental right — which is why it is built into the very foundation of how our entire system is designed.

Core Policy: Your data is used solely to provide services, maintain security, and meet legal obligations — never for advertising or sale to third parties.

2

What Data We Collect

Bajiaf collects three types of information — what you provide directly, what is collected automatically, and what is needed for verification.

Information you provide directly:

Name & date of birth (for age verification)
Mobile Number & Email Address
Residential address
Payment details — mobile banking number or bank account information
A copy of your ID for KYC verification
Messages and complaints sent to the support team

Automatically collected information:

Device Information — device type, operating system, browser
IP address and approximate location
Pages visited on the site and time spent
Betting & Gaming Activity Logs
Login time & device fingerprint (for security purposes)

Please note: Sensitive financial information such as payment card numbers is never stored on bajiaf's servers — all transactions are processed directly through the payment gateway.

3

Why & How Your Data Is Used

Bajiaf uses your data only for specific, defined purposes — never arbitrarily or unnecessarily. The table below outlines the key purposes clearly:

Data type	Purpose of Use	Basis
Name, Mobile, Email	Verifying account creation and login	Contract Performance
Date of Birth	Age verification for 18+	Legal obligations
Payment Information	Processing deposits and withdrawals	Contract Performance
KYC Documents	Identity verification and anti-money laundering	Legal obligations
IP address	Fraud & duplicate account detection	Legitimate interest
Betting activity	Responsible gaming monitoring	Legitimate interest
Mobile Number, Email	Important Notices & Transaction Confirmations	Contract Performance

You must give separate consent to receive promotional messages — no marketing communications are sent without prior consent. Any consent given can also be withdrawn at any time.

4

Data Sharing with Third Parties

Bajiaf does not sell or commercially share your personal data with any third party. However, there are a limited number of situations in which data may be shared:

Payment processors: Necessary information is exchanged with bKash, Nagad, or your bank to process transactions — strictly for payment purposes and nothing else.
KYC Verification Service: Licensed third-party services are used for identity verification — they are not permitted to use your data for their own purposes.
Security & fraud prevention: Limited data shared with cybersecurity services — solely for threat detection purposes
Legal obligation: Data may be disclosed in response to a court order or a lawful request from a regulatory authority.
Business changes: In the event of a change in ownership of bajiaf, your data may be transferred to the new owner — however, the same privacy policy will remain in effect.

Confirmation: Outside of the cases listed above, bajiaf does not share your data with any third party under any circumstances. No information is passed to advertisers, data brokers, or research agencies.

5

Technical measures for data security

Bajiaf uses industry-leading technology to protect your data. This is not just a claim — it is verified annually by independent auditors.

SSL/TLS 256-bit Encryption: Every data transmission is encrypted — bank-grade security as standard
Data-at-rest encryption: Data stored on our servers is also kept in encrypted form
Firewall & intrusion detection: 24/7 network monitoring
Access Controls: Only authorised staff can access the data they need — with full audit logs maintained
Regular penetration testing: Third-party experts conduct regular vulnerability assessments of our systems
Two-Factor Authentication: MFA required for all staff system access

That said, no system is 100% secure. In the event of a security incident, we will notify affected users within the legally required timeframe and take immediate steps to resolve the issue.

6

Data Retention Period

Bajiaf does not retain data for longer than necessary. Retention periods vary depending on the type of information:

Account Information: For the lifetime of your account. Five years after closure — in compliance with international anti-money laundering regulations.
Transaction Records: 7 years from the date of the last transaction — for legal and financial audit purposes
KYC documents: 5 years after account closure
Support conversations: 2 years after last contact
Login & activity logs: 1 year — for security review purposes
Marketing consent data: Until consent is withdrawn

What happens when it expires: Once the retention period ends, data is securely and permanently deleted — with no possibility of recovery.

7

Cookies & Tracking Technologies

Cookies are used on the bajiaf website and app. Cookies are small data files stored on your device that help improve site functionality.

You can manage cookies through your browser settings. However, disabling essential or security cookies may cause some features on the site to stop working.

8

Your Data Rights

You have the following rights over your data, and bajiaf is committed to upholding each of them:

Right to View

You can request a copy of the information bajiaf holds about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to erasure

You may request deletion of your data in certain circumstances — except where retention is required by law.

Right to data portability

You may request a copy of your data in a structured, portable format.

Right to restriction

You may request that data processing be restricted while a dispute is ongoing.

Right to Object

You may object to the use of your data on the basis of legitimate interests.

To exercise this right, email support@bajiaf.best or visit our Help Centre Get in touch. We typically respond within 30 days.

9

Child protection policy

Bajiaf strictly does not provide services to anyone under the age of 18. Age is verified at registration and confirmed through the KYC process.

If you suspect that a minor has managed to open an account, please notify our support team immediately. bajiaf will promptly close the account and delete all associated data.

A note for parents: If you believe your child is using bajiaf, please contact support@bajiaf.best immediately.

10

Privacy Policy updates

This Privacy Policy may be updated to reflect business changes, legal requirements, or technological developments. Before any significant change:

An SMS notice will be sent to your registered mobile number
A notice of changes will be displayed when you log in to the app or website
You will be notified at least 14 days before changes take effect

Continued use of the platform after an update is considered acceptance of the revised policy. If you do not agree to the new policy, you may contact support to request account closure.

11

Contact & Complaints

For any privacy-related questions, requests, or complaints:

Email: support@bajiaf.best (include "Privacy" in the subject line)
Live Chat: Help Centre Contact us directly — available 24/7
Response time: Initial response within 24 hours, full resolution within 30 days

If your issue remains unresolved with bajiaf, you have the right to lodge a complaint with the relevant data protection authority.

Bajiaf Privacy Policy — Personal Data Protection & Data Practices

How Your Privacy Is Protected

Your Privacy Rights at a Glance

Questions about support and account verification